26

Since I can't find a contact email anywhere on their site, I've submitted a request via their "Panic Button" sales form. Since I don't know where that goes, I'm copying the text here on the off-chance that someone from Woo finds this post: Please don't just redirect your support forum to WordPress Answers It recently came to our attention that y'all ...


16

I see nothing wrong with the tag, if it can help provide context, or act as a taxonomy for WPSE users who enjoy or have expertise answering questions related to that tag; but by the same token, use of such tags does not automatically cause a question to be appropriate for WPSE. If I see WooCommerce questions for which the answer is agnostic to WordPress ...


16

I’m against banning questions about a particular plugin. What happens outside of our side (lack of support from other parties) should not affect our scope. Someone else doesn’t offer support, so we do the same? I don’t get that logic. Poor answers doesn’t justify declaring a topic as out of scope. Drive-by users are welcome too. A low answer rate doesn’t ...


15

I personally think about this problem a little differently. I think it's not a question of plugins vs. core, but only about use vs. develop. There are large plugins that could be called Platform Plugins that I feel are constantly getting interesting questions I like to read & answer. I could also imagine that there are a lot of hypothetical woo ...


13

I have maintained the stance that Woo should not be subject to negative treatment because of our personal opinions on their free support policy. However this action changes situation from happenstance inflow of Woo questions into systematic and willful redirection of such questions here. Moreover I feel this is made worse by: misrepresentation of ...


12

I would like to see a rather soft rule for this: If the solution for a plugin specific problem can be abstracted, so it applies to other plugins or general WP development, it is on topic. If the solution is very specific and will never work in any other context, it is off topic. Examples: Fatal error with jigoshop and woocommerce on topic because name ...


12

I don't like the idea that we do their work. But that's my personal opinion, not a rule. If someone asks a Woo-question here and someone else has an answer¹ — fine. ¹ More than a bare link, of course.


12

(Oh, look, Woo announces major price increases and removes their forums, and WooCommerce-related questions start flooding WPSE.) That's one more reason: Woo has the temerity to remove their own community support forums, pawn off community support onto other outlets such as WPSE, and then raise their license fees, which they justify in part a) by claiming ...


9

I would answer more WooCommerce questions too, but I find that point #5 is especially true... the questions I have seen lately regarding WooCommerce are of such poor quality that I cannot hardly tell what is being asked. A lot of WooCommerce questions can be solved with basic WordPress knowledge not even pertaining to WooCommerce, except that you can't tell ...


8

Overall I see a direct link as a negative: A direct menu link for support on a seperate site confuses users, as seen from the OP's link. WooCommerce devs and experts do not frequent WSPE, since WPSE is very WordPress centric and not very 3rd party friendly. The link creates an unrealistic expectation with users. WooThemes has various paid support channels ...


8

One of the biggest problems at this point is that we have plenty of WPSE members with close-vote privileges, but either not enough currently active or else not enough willing to use their close-votes en masse to help deal with this issue. Just in casual, anecdotal observation, most off-topic close-votes come from a group of about 6-7 WPSE members. We either ...


7

This is a tough one because Woocommerce is a custom framework, so the questions do not really involve WordPress but require specified knowledge of how Woo works. This is similar to how something like genesis works and we have a genesis-theme-framework tag. So we either remove all outside framework questions or none. The polite way to say, "we don't ...


6

So far we have not abandoned Woo* stuff. The problem remains and we're still trying to find a solution. But like you, we're at the very end of that problem. We can't solve a problem that wasn't generated by us isn't maintained by us is impossible to fix by us. In short: You can fix that problem by asking Woo themselves - it's their customers, their ...


6

To my understanding, woocommerce is a third party plugin, which according to site rules and my understanding are are off topic. True. My question/questions are, why are some questions flagged as off topic and are accepted as such, and some are rejected. Those left open usually have potential to be reworked as generic. Mods have binding close vote and ...


5

I also sent a copy of Shog's letter to the email help[at]woothemes.com and received answers from two Woo staff members. I'll quote the relevant parts, but hope that they join the conversation, or better yet, open new topics here on Meta to try to fill the gaps that the tag <woocommerce> has been suffering. The link is now Stack Exchange and points to ...


5

Hard one... It is a free plugin after all and not exactly one that "we haven't heard off". Of course, the official "fuck it" stance is quite offensive for the free supporters out there. Maybe we should consider hiring a Woo specialist to our staff :P In WP forums, it seems that most activity and support is between users and the "solving" rate similar to ...


5

I take personal offense at anyone so blatantly disrespectful of their customers - prospective or otherwise. An obviously hostile stance towards existing customers makes me question whether or not I want to do business with that organization in the future. My personal opinion (and feel free to challenge me on this) is that we should take a public stance of ...


5

Behold! Apparently there is community.woocommerce.com site, which welcomes all the questions "related to the topic". Perfect place to point all those WooCommerce questions from here. And it’s dead since.


4

Does this pretty much mean that all plugin questions will be off-topic? I'm just curious where to draw the line. I don't mind a good WooCommerce question, the problem is that so many are absolute crap... which is why I support minimum competency requirements before users can post. But I'd also support being able to close stuff more quickly. Is there a ...


4

I don't see how this makes a difference to us. Business as usual.


3

What I find extremely bold is that they're actually stating on their support policy site that we're their support forum:


3

I have tried to answer some WooCommerce questions in the past week/weeks, and I enjoy doing so. If WooCommerce gets banned, people will go to stackoverflow, I will move with them. To be honest I don't see the problem with hosting these questions (agree with largely Toscho here)


3

woo themes have a tendency to have people signup for paid support. I guess that's why they don't take too much of effort to solve issues on free forums (no offense to woo). But we can't just make it off topic because the plugin itself if free to use (which is a very strong point) and only because we don't have expert people to solve the issue here.


2

I think I don't have to say much aside from "I agree with the other answers so far". (...) but I wonder if this isn't a great reason to revisit our stance on supporting questions on premium themes/plugins? - @EAMann in one of the questions here. Maybe this is exactly the point we should talk about: revisiting our FAQs … again. We're a community....


2

Just to reiterate on the point, I was thinking about this over the last week, extensions that are very popular, Woo being a great example, can muddy the waters of anything WordPress specific for WPSE. It's just not a great fit, it's bad for the end-user and annoying for the experts. Most devs are very familiar with core but how can anyone expect plugin ...


1

WooCommerce support questions have always been off-topic for WPSE, as defined in our scope: questions not specific to WordPress are off-topic, even if they happen in the context of WordPress (such as in a WordPress Plugin). We're simply making an effort to make that more clear.


1

As a rarely active member , I couldn´t agree more . I Honestly rarely come to the site ( well, because I have a life and work outside of WP .. ) , But when I do come, I try to answer questions , but find myself "skipping" one after the other , for .. ( in lack of better word ) well - Boredom. ( .. and in the specific case of the keyword "woo" in the title -...


1

We all have our areas of interest and hopefully that helps fill some of the gaps ... For example I know nothing about themes and don't want too ... but I hope someone on here might help. But I know enough about e-commerce ( and woocommerce ) that these questions I will look for and try to answer. Being a bit 'blunt' if questions about WooThemes were ...


Only top voted, non community-wiki answers of a minimum length are eligible