I also sent a copy of Shog's letter to the email
help[at]woothemes.com and received answers from two Woo staff members. I'll quote the relevant parts, but hope that they join the conversation, or better yet, open new topics here on Meta to try to fill the gaps that the tag
<woocommerce> has been suffering.
The link is now Stack Exchange and points to our Help/On-topic. The link was removed.
From Maria (she had the nice touch to link to myself, nice one Maria :)
We do not view this as 'dumping' the WooCommerce community on StackExchange but can see how this was not explained well. We've updated all our links to go here: https://wordpress.stackexchange.com/help/on-topic - so that the community has the option to post the correct type of question or not. We offer this alongside links on our site to the free resources such as our docs.
From Mike K:
Thank you for taking the time to reach out. It seems that this
situation has been blown way out of proportion. Let me explain from
Based on this
- we decided to explore the idea of applying for a SE site.
We were given this advice - hence the
link to the WC section of the WP SE.
We also offer a community forum on our own site as well as a ticket
system, knowledge base, and product docs.
By no means did we intend to dump our support channels on SE. I'm not
sure where that interpretation started, but it couldn't be further
from the truth.
A WC tag already existed on SE. We were simply recognizing the
usefulness of that location and suggesting that the general WC users
check it out.
Just to clarify WC is a completely free and open source project
available from WP.org.
Please accept our apology for any confusion caused here.
I replied to this email urging them to join the conversation here:
Well, the situation is out of proportion for lack of communication.
Personally, I don't agree with a link to WPSE.com/on-topic. But I'm just one among many.
Would the staff of Woo be so kind as to join the Meta discussion that I linked?
One of the representatives of Stack Exchange also tried to reach you, as you can see here
I took the liberty of publishing your responses (not in full, but almost) in our Meta thread.
My intention is really to build a bridge and bring you to the conversation table with our community.
I did it because I feel awkward having a personal response to an issue that's affecting many parties.
And finally, received a last response from Mike:
By all mean, feel free to post my comment. We have nothing to hide and no hidden agendas.
It was our impression that SE would be a good gathering point for WC community members. If that's not the case, we will simply explore other options.
Again, thank you for reaching out.